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Refund & Cancellation Policy

Last Updated: 04/03/2026

This Refund Policy applies to services provided by TOKOMO F.Z.E (NAYZO).

1. General Policy

Due to the nature of digital and technology services, refunds may not always be applicable once services have been delivered or activated.

Refund eligibility depends on the service purchased.

2. Eligible Refund Scenarios

Refunds may be considered in the following cases:

• Duplicate payments
• Payment errors
• Service not delivered
• Technical failure preventing service delivery

3. Non-Refundable Situations

Refunds will generally not be provided if:

• Services have already been delivered
• Customer has used the platform
• Subscription period has begun
• Misuse of service is detected

4. Refund Processing Time

If approved, refunds may take 5–10 business days depending on the payment provider.

Refunds are processed to the original payment method.

5. Cancellation Policy

Customers may cancel services before activation.

For subscription services, cancellation may take effect at the end of the billing cycle.

6. Dispute Resolution

Customers should first contact our support team for resolution before initiating payment disputes.